Customers must initiate a refund request within 30 days of receiving the book.
The book must be in its original state without any wear and tear for the refund to be processed.
2. Verification Process:
Upon receiving the returned book, our team will verify its condition within 1-3 business days.
Customers are required to provide proof of purchase and contact customer support to initiate the refund process.
3. Damaged or Defective Books:
In the unfortunate event that you receive a damaged or defective book, or if it does not comply with the specifications of your original order, please contact us at info@radianbooks.com
Kindly include images of the damaged product in your email. Our team will review the issue and respond within 2 days.
Depending on the circumstances, we will either refund the respective amount or replace the book.
4. Order Cancellation:
Customers can cancel their orders online before the book has been shipped.
A full refund will be provided only if the cancellation request is made on time.
5. Refund Processing:
Once the refund request is initiated and the condition of the book is verified, we will process the refund within 7-10 working days.
If there are any issues or disputes regarding the refund request, we will investigate and resolve them within 5-7 business days.
Customers will be notified of the status of their refund request within 3-5 business days after initiation.
The refund will be issued to the customer's original payment method within 7-10 working days after the refund request is approved and processed.
6. Additional Information:
We utilize the best packaging methods to prevent damage during delivery and work with reliable shipping partners to ensure timely delivery.
Please note that while we take every precaution to safeguard your order during transit, we do not assume responsibility for damages incurred during shipping.
For any further queries or assistance, please don't hesitate to contact us at info@radianbooks.comWe are here to assist you and ensure your satisfaction with our products and services.
